Shipping & Delivery
We practice what we preach: dispatch within 24 hours.
Orders placed before 2 PM AEST Monday-Friday will be shipped on the SAME business day.
Orders placed after 2 PM, during sales events, or on weekends will be dispatched on the next business day. This means orders placed on Friday evening, Saturday, or Sunday will leave on Monday.
If we don’t meet these standards, we’ll give you 10% off your next order. Yes, we’re serious.
How much does delivery cost?
24 Hour Health offers free delivery on all orders over $99!
Australia-wide delivery, for orders UNDER $99 we charge a flat rate of $7.00.
An Express Post option will be available at checkout for some orders at an additional cost. Other orders will not have the option of Express Post if they contain bulky items with a total weight over 3KG, or if items are being sent to remote locations.
When will I receive my order?
Between 2-4 business days is a typical timeframe, so long as:
- Your order is placed before 2 pm AEST Monday-Friday
- Your payment is cleared instantly (i.e.: PayPal or Credit Card)
- You are not in a remote location (this includes Western Australia, South Australia and Northern Territory)
We utilise multiple shipping companies to ensure you get your items as quickly as possible. As soon as your order is dispatched a shipment confirmation email will be sent containing your tracking details for your parcel.
It is the customer’s responsibility to make sure the NAME and ADDRESS specified on your order is correct. We will endeavour to assist as much as possible with the tracking and speed at which the product is delivered to you, but please understand that beyond dispatch, delivery is the responsibility of the courier or shipping agent delivering the item(s) to you.
You can track your items here:
Australia Post: http://auspost.com.au/track/
Do you ship outside Australia?
At this stage, we do not ship to addresses outside Australia.
My order hasn’t arrived, or is late:
We’d love for your order to get to you as soon as possible, however, sometimes delays can happen. If your order has not arrived within 10 business days, please Track Your Parcel with the appropriate shipping company and direct your query to them. Unfortunately, as soon as the parcel leaves our warehouse, we aren’t able to speed up its delivery. If you are unable to resolve your order status with the courier, please Contact Us (HYPERLINK) and we will endeavour to find it for you. If your order is confirmed lost by our shipping company then we will replace your order and resend it.
My order was damaged when I received it:
No-one’s happy if your order is damaged, but unfortunately, sometimes this can happen. If your order looks like it’s been damaged in transit or is faulty in any way, please take photographs of the damaged product and supply them to us within 24 Hours of accepting your order.